Support is available for clients on a Support Subscription or using FuneralSoft during the trial period. Support to non-subscription clients are charged on a per-incident basis.
Download this software when requested by a support technician to enable screen sharing and remote access.
Email support is the best way to contact us as it allows a support technician time to investigate the issue before responding. Please include a full description of the issue along with the current arrangement/person you are editing (if applicable).
Send support requests to
Telephone support is generally available Monday to Friday between 9am and 5pm. If your call cannot be taken immediately, please record the nature of your issue and a support technician will investigate and respond to you as soon as possible.
Support Number: 07 4642 1658